Relevant

Who are we?
The Center of Excellence in Long Term Care (COE-LTC) is an industry partnership for long term care in Lancaster County. The COE-LTC steering committee is made up of representatives from key stakeholders in Lancaster County’s long term care industry - including administrators, DON’s, HR representatives, and staff educators from long term care facilities, and representatives from hospice, hospital, educational partners, home health/agencies and department of aging.

(Click here for a list of the current COE-LTC Steering Committee members)

Why we are doing this?
COE-LTC steering committee members provide input to the Workforce Investment Board on critical workforce-related issues facing the long term care industry in Lancaster County and they play an essential role in selecting, piloting, evaluating and approving the initiatives that the WIB subsequently implements. By working together in partnership, all members of the group have benefited from research-based, state-of-the-industry programs and best practices that have been carefully monitored and evaluated to ensure they meet the outcomes defined by the members of the group. All of these initiatives are provided at a significantly reduced cost to the members of the group. Funding to help underwrite the cost of these programs is secured by the Workforce Investment Board. Our firm belief is that by working collaboratively, we can “raise all ships” and provide opportunities and programs that would be cost-prohibitive for a single facility to pursue on their own.

When do we meet?
The COE-LTC Steering Committee meets 4 to 6 times per year, to make decisions about training, research initiatives and other priorities for the Center of Excellence and to collaboratively determine how to use funds secured by the Workforce Investment Board for the COE-LTC.

To find out more about joining the COE-LTC Steering Committee, contact:

Melanie G. Snyder, Project Manager
(717) 361-2722
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

What we have done?
The programs that have come out of the COE-LTC to date have included:

Career Awareness Initiatives to build the pipeline of new workers

• A media campaign to highlight health care careers and provide recognition to health care workers - key purpose was to “fill the pipeline” in nursing, CNA and allied health training programs offered by Lancaster General, Lancaster County Career and Technology Center, and HACC-Lancaster.
• Career exploration programs for youth including annual healthcare career fairs, “Gold Collar Careers Night” and summer healthcare career camps to continue to encourage youth and their parents to consider pursuing a career in healthcare, long term care and allied health fields

Culture Change and Employee Retention Initiatives

For Executive Leadership:

• Compensation and Benefits Trends and Best Practices: What Works in Attracting, Motivating and Retaining Qualified Staff
• Leading Change: Creating a Culture of Retention
• Metrics for Long Term Care/Healthcare: Assessing Outcomes and Impact of Your Organizational Learning and Culture Change Initiatives
• Turnover Analysis Tools

For Supervisors:

• Culture Change and Workforce Development: Finding the Team’s Voice in a Transforming Culture
• Coaching Approach to Supervision
• Creating a Culture of Inclusion: A Forum on Diversity

For Direct Care Workers:

• End of Life/Palliative Care: “Your Caring Presence: Supporting Residents and Families at End of Life”
• 3P Teambuilding, Communication and Problem Solving Skills for Direct Care Staff

For Staff Educators:

• Coaching Supervision Train-the-Trainer
• 3P Teambuilding, Communication and Problem Solving Train-the-Trainer
• End of Life/Palliative Care training (“Your Caring Presence”) Train-the-Facilitator
• Ethical Decision-Making in the Changing Culture of Long Term Care Train-the-Trainer

For Licensed Staff and Frontline Workers:

• LPN/RN Refresher for Long Term Care
• Pre-LPN training to prepare workers to enter an LPN training program
• Pre-CNA training to prepare workers to enter a CNA training program