Relevant

• Take a snapshot of your current employment and turnover across all levels of staffing - full-time, part-time, per diem / RN, LPN, CNA, dietary, housekeeping, laundry, etc;
• Assess your total true replacement and turnover costs by position,
• Gain visibility to trends in turnover across staff positions, across shifts and by length of service,
• Assess the true impact of various management practices, hiring practices, HR policies and financial incentive programs on turnover and retention,
• Calculate the annual cost of all bonuses, incentives, differentials and wage increases to enable you to make informed decisions about appropriate allocation of those funds in the future, and
• Assess your facility's management practices against best practices identified through extensive research on turnover in long term care by Susan Eaton, Harvard researcher, in five essential areas:
  • High quality leadership and management
  • An organizational culture that values and respects direct care workers
  • Positive, high performance HR policies
  • Effective, motivational work organization and care practices
  • Adequate staffing ratios

How can I obtain a set of the tools?
Contact Melanie G. Snyder, Project Manager, Healthcare Initiatives at (717) 361-2722 or via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to set up a meeting where she will review the tools, how they work and provide you with everything you need to get started.

What is required of me? How much does it cost?
The tools are offered to you at no charge. Expenses associated with this program are being paid through grant funding by the Workforce Investment Board of Lancaster County.

In return, the Workforce Investment Board asks that you agree to provide data requested by the WIB on turnover, wages, and other workforce related data from these tools, as well as agreeing to participate in periodic surveys, focus groups and other information-gathering approaches to assess the value of using these tools and taking action based on the insights they provide. Data you supply to the WIB related to this project will be treated confidentially and your facility’s individual data will not be shared. Data will be used only in summary/aggregate reporting and tracking.