Relevant

End of Life/Palliative Care Training

“Your Caring Presence: Supporting Residents and Families at End of Life”

Who should participate?
Direct care workers (such as nurses aides, certified nursing assistants, home health aides and other care assistants) who work in nursing homes, home health agencies and community organizations.

What is the purpose of the program?
To enhance the knowledge and skills of direct care workers related to end-of-life and palliative care issues of their patients/residents. See more about this.

How will this program benefit me & my organization?
This program will raise the awareness and sensitivity of direct care workers to issues patients/residents face at end of life and how to appropriately address those issues, which should result in greater competence, confidence and job satisfaction among direct care workers and in better quality of care for patients/residents.

Program Length: 8 hours

Cost: $25 for a case of 30 CD ROM's for self-study or small group use, plus a facilitator's manual for senior NA's, staff educators and others to facilitate small group discussions of the material

How can I participate? Contact the Workforce Investment Board of Lancaster County to order a case of CD's and a facilitator's manual.  Phone (717) 735-0333 or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

What is covered in the program?
The curriculum for this program was developed by Hospice of Lancaster County based on the standards outlined in the National Consensus Project for Quality Palliative Care by the American Academy of Hospice and Palliative Medicine, the Hospice and Palliative Nurses Association and the National Hospice and Palliative Care Organization.

Your Caring Presence: Supporting Residents & Families at End of Life

• Module #1 - Introduction to End-of-Life Care
• Module #2 - Ethical Principles & Residents' Rights to Good Care at End of Life
• Module #3 - Working in Teams to Carry Out the Plan of Care
• Module #4 - Communication at End of Life
• Module #5 - Psychological Aspects of End-of-Life Care
• Module #6 - Spiritual Aspects of End-of-Life Care
• Module #7 - Cultural Aspects of End-of-Life Care
• Module #8 - Pain and Symptom Management at End of Life
• Module #9 - Dyspnea Symptom Management at End of Life
• Module #10 - Gastrointestinal Symptom Management at End of Life: Part One
• Module #11 - Gastrointestinal Symptom Management at End of Life: Part Two
• Module #12 - Neurological Symptom Management at End of Life
• Module #13 - Care of the Imminently Dying

3P Teambuilding

Who should participate?
Direct care workers (such as nurses aides, certified nursing assistants, home health aides and other care assistants) who work in nursing homes, home health agencies and community organizations and whose supervisors have already completed the Coaching Approach to Supervision training program.

What is the purpose of the program?
The 3P program will teach problem-solving, communication, cooperation, goals-setting and teamwork skills to direct care workers.

How will this program benefit me & my organization?
Direct care workers can use the skills taught in this program on a daily basis in addressing unexpected situations, responding to a resident's health crisis, working with other staff or communicating with individuals who may be demanding.

Research has shown that the most effective way to address caregiving issues is by supporting and developing the whole caregiving team - including direct care workers and licensed staff. Thus, the combination of the Coaching Approach to Supervision training for nursing supervisors and the 3P Problem Solving and Communication Skills training for direct care workers will provide both managers and front line staff tools necessary to create smooth working relationships both internally and with residents/clients.

Program Length: 1 day

How can I participate?
This program may be offered by your long term care community's staff education department. Trained facilitators work in many long term care communities in Lancaster County. For more information, contact Melanie G. Snyder, COE-LTC Project Manager at (717) 361-2722 or via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

What is covered in the program?

Doing Our Best Work

• Making A Difference
• Being a Full Member of the Team

Overview of “3Ps”

• 1st P: Pull Back
  • What is it?
  • How do you do it? Pull Back Strategies
• 2nd P: Paraphrase
  • The importance of listening
  • Common Communication Challenges
  • Blocks to Listening
  • Paraphrasing as a tool for listening
  • Using clarifying questions
• 3rd P: Personal Style
  • Need for self-awareness and non judgmental approach
  • Using the 3P approach to make a difference in the workplace